Improving patient engagement processes to inform service improvement
50% of patients at DBTCH will have Signposted Information Packs about children’s epilepsy service by May 2020
Dr Suhail Habib, Consultant Paediatrician, Doncaster and Bassetlaw NHS Foundation Trust
By March 2022, 70% of patients aged 11-19 years will have digital feedback forms offered in Clinics (Consultant and Nurse led) and on acute Paediatric ward
Dr Suhail Habib, Consultant Paediatrician, Doncaster and Bassetlaw NHS Foundation Trust
Case studies, resources and posters
Doncaster and Bassetlaw NHS Foundation Trust
Case study - Development of signposted information pack, Doncaster and Bassetlaw Teaching Hospitals NHS Foundation Trust pptx (2.1MB) Case study - Development of signposted information pack, Doncaster and Bassetlaw Teaching Hospitals NHS Foundation Trust PDF (1.0MB pdf) Resource - epilepsy leaflet, Doncaster and Bassetlaw NHS Foundation Trust (166.7KB pdf) Poster - 50% of patients at DBTCH will have Signposted Information Packs about children’s epilepsy service by May 2020 (878.8KB pdf) Case study - Improving patient engagement, Doncaster and Bassetlaw NHS Foundation Trust (467.7KB) Case study - Improving patient engagement, Doncaster and Bassetlaw NHS Foundation Trust (167.3KB pdf) Poster - 70% of patients aged 11-19 years will have digital feedback forms offered in Clinics (Consultant and Nurse led) and on acute Paediatric ward (680.7KB pdf)To develop feedback tool to obtain 50 pieces of feedback from children, young people and families by May 2020
Southport and Ormskirk Hospital NHS Trust
Case studies, resources and posters
Southport and Ormskirk Hospital NHS Trust
Case study - Improving patient engagement to improve service delivery, Southport and Ormskirk Hospital NHS Trust pptx (1.1MB) Case study - Improving patient engagement to improve service delivery, Southport and Ormskirk Hospital NHS Trust PDF (819.9KB pdf) Poster - To develop feedback tool to obtain 50 pieces of feedback from children, young people and families by May 2020 (841.7KB pdf) Resource - Agenda setting example, Southport and Ormskirk Hospital NHS Trust (274.6KB pdf) Resource - Example of draft patient and family feedback questions, Southport and Ormskirk Hospital NHS Trust (368.1KB document)Obtain meaningful feedback on our service from 50% CYPF by March 2022
Ms Joanne Edwards, Paediatric neurology specialist nurse, Barts Health NHS Trust
Case studies, resources and posters
Barts Health NHS Trust
Case study - Improving patient and engagement for service improvement, Barts Health NHS Trust pptx (633.2KB) Case study - Improving patient and engagement for service improvement, Barts Health NHS Trust PDF (313.7KB pdf) Poster - Obtain meaningful feedback on our service from 50% CYPF by March 2022 (214.0KB pdf)To obtain feedback from 50% of patient/families seen in tertiary epilepsy clinic regarding their perceived appropriateness of the time interval between follow up appointments by March 2020
Guy’s and St Thomas’ NHS Foundation Trust
Case studies, resources and posters
Guy’s and St Thomas’ NHS Foundation Trust
Case study - Improving clinic booking system using patient feedback, Guy’s and St Thomas’ NHS Foundation Trust pptx (495.7KB) Case study - Improving clinic booking system using patient feedback, Guy’s and St Thomas’ NHS Foundation Trust PDF (199.0KB pdf) Poster - To obtain feedback from 50% of patient/families seen in tertiary epilepsy clinic regarding their perceived appropriateness of the time interval between follow up appointments by March 2020 (609.4KB pdf)To access the patient voice in 80% of patients accessing epilepsy services at Chelsea & Westminster and West Middlesex Hospitals, between January and March 2020, to influence improvements in cross-site epilepsy care
Chelsea and Westminster Hospital NHS Foundation Trust
Case studies, resources and posters
Chelsea and Westminster Hospital NHS Foundation Trust
Case study - Improving patient engagement, Chelsea and Westminster Hospital NHS Foundation Trust pptx (380.6KB) Case study - Improving patient engagement, Chelsea and Westminster Hospital NHS Foundation Trust PDF (128.8KB pdf) Poster - To access the patient voice in 80% of patients accessing epilepsy services at Chelsea & Westminster (490.5KB pdf)