Team building

Encouraging team cohesiveness and building high performing ’service’ teams working together for continuous improvement in the care of children and young people with epilepsy.

Team cohesion is vital in the success of sustainable quality improvement. On this course teams will work towards becoming high performing teams and will learn team building skills, increased communication and build trust in order to define team goals and shared purpose.  Members of the team will be encouraged to navigate team dynamics and utilize team strengths to achieve service improvement and improve the quality of care provided to children and young people with epilepsy.

What attributes make a high performing team

  1. Clear and aligned purpose. Everyone understands the teams vision, purpose and goals and is focused on achieving them.
  2. Clear roles and responsibilities. Each team member knows how to contribute to the team goals, and use their individual strengths to achieve their goals.
  3. Communicate frequently and effectively. Team members meet regularly and keep each other informed, share information, provide updates, provide context, and let each other know if something has changed.
  4. Collects feedback regularly and via more than one channel. reviews after each clinic and in team meetings, reports to hospital management and implements measurable changes on its basis
  5. Involves CYP + parents in service design and improvement
  6. Manage conflict constructively.
  7. Strong stakeholder management. Has strong, active links with local support groups, charities, schools and the Trust to provide support to patients. Fully contactable for schools and patients all year
  8. Provides staff and peer training and materials for schools
  9. Works closely with Commissioners on its BPC and ESN funding
  10. Learn and adapt together. Explore new ideas and challenge each other’s thinking.  Teams are not afraid to try, fail, learn, adapt and adjust.
  11. Celebrate success and show appreciation. Congratulate and thank each other for the great work people are doing.
  12. Measure outcomes and success

What to consider when arranging a team meeting

  • What is our team purpose
  • What are we trying to achieve/what is our end goal?
  • Why does it matter?
  • When do we hope to achieve this by?
  • How will we meet?
  • How often will we meet?
  • What are our strengths?
  • How will we assign team member responsibilities?
  • What data do we need?
  • Who are our stakeholders that can support us in achieving our goal?
  • Who will we tell in a position of seniority what we are doing and how we are doing?
  • How are we going to incorporate the patients voice and co-design service processes?
  • How do we ensure our team continues to be committed to this process?

More content will be uploaded during your QI journey.

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